Refund policy
PREAMBULE
This privacy policy informs you about how Coco Williams Paris uses and protects the information that you transmit to us when you use this site accessible from the following URL: www.coco-williams-paris.fr (hereinafter the «Site»).
Please note that this privacy policy may be amended or supplemented at any time by Coco Williams Paris, in particular to comply with any legal or technological developments. In such a case, the date of its update will be clearly identified at the top of this policy. These changes are binding on the user as soon as they have been informed of the publication of the updated privacy policy, and that they have accepted it.
ARTICLE 1. PARTIES
This privacy policy is applicable between the publisher of the Site, hereinafter referred to as «the Editor», and any person connecting to the Site, hereinafter referred to as «the User».
ARTICLE 2. DEFINITIONS
“Site Content”: elements of any nature published on the Site, whether or not protected by an intellectual property right, such as texts, images, designs, presentations, videos, diagrams, structures, databases or software.
«Publisher»: Coco Williams Paris, SAS acting as editor of the Site.
“User”: any person logging on to the Site.
“Site”: website accessible at the URL www.coco-williams-paris.fr, as well as the sub-sites, mirror sites, portals and variations of URLs attached thereto.
ARTICLE 3. SCOPE
This privacy policy applies to all users. Clicking on «I accept» when registering on the Site will imply your full and complete acceptance of it. Similarly, clicking on «I accept» in the information banner related to cookies displayed on the Site implies your confirmation of this acceptance, while allowing you to customize the cookies that will be applied or not. You acknowledge that you have taken full note of them and accept them without restriction.
The User acknowledges the value of the automatic registration systems of the Publisher and, except for him to prove otherwise, he waives contesting them in case of dispute.
Acceptance of this privacy policy implies that the Users have the necessary legal capacity to do so or are at least 16 years old, or if they are unable, have the permission of a guardian or curator, their legal representative if they are under 16 years of age, or if they have a mandate if they act on behalf of a legal person.
ARTICLE 4. PURPOSE OF THE WEBSITE
The Website aims to sell Products to Customers.
ARTICLE 5. ORDER PROCESS
5.1. Placing an Order
To place an order, Users may select one or more Products and add them to their cart. The availability of the Products is indicated on the Website within the product description of each item. Once their order is complete, Users can access their cart by clicking the designated button.
5.2. Order Validation by the User
By viewing their cart, Users can check the quantity and nature of the selected Products, as well as their unit price and total price. They also have the option to remove one or more Products from their cart.
If satisfied with their order, Users may validate it. They will then be redirected to a form where they can either enter their login credentials if they already have an account or register on the Website by filling out the registration form with their personal information.
5.3. Payment by the Customer
Once logged in or after completing the registration form, Customers will be invited to review or modify their delivery and billing details. They will then proceed to payment, being redirected to a secure payment interface featuring the mention “order with payment obligation” or a similar statement.
5.4. Order Confirmation by the Publisher
Once payment has been received by the Publisher, the latter commits to acknowledging receipt to the Customer via electronic means within a maximum of 24 hours. Within the same timeframe, the Publisher also commits to sending the Customer a summary email confirming order processing, including all relevant details.
ARTICLE 6. PRICES - PAYMENT
6.1. Prices
Applicable prices are those displayed on the Website on the order date. These prices may be modified at any time by the Publisher. The prices displayed are only valid on the day of the order and are not applicable for future transactions.
Prices shown on the Website are in euros, inclusive of all taxes, excluding delivery charges.
6.2. Payment Methods
The Customer may make a payment via PayPal or Stripe.
For credit card payments, the Publisher has no access to any payment details of the Customer. Payment is processed directly by the banking institution.
For payments made by money order, check, or bank transfer, delivery times begin only after the payment has been received by the Publisher.
6.3. Invoicing
The Publisher will send or make available to the Customer an electronic invoice after each payment. The Customer expressly agrees to receive invoices electronically.
6.4. Payment Default
Agreed payment deadlines cannot be postponed for any reason, including disputes.
Any unpaid amount at the due date will automatically and without prior notice incur late payment penalties calculated at a rate three times the legal interest rate. This penalty does not affect the enforceability of the principal amount due.
Additionally, any late payment will result in a €40 collection fee charged to the defaulting Customer, the immediate enforceability of all remaining amounts due, increased by a 20% penalty clause, and the potential unilateral termination of the contract at the Customer's fault. This clause falls within the scope of Article 1152 of the Civil Code, allowing a judge to reduce the penalty if deemed excessive.
6.5. Retention of Ownership
The Products remain the property of the Publisher until full payment has been received.
ARTICLE 7. CLAIMS - WITHDRAWAL – WARRANTY
7.1. Customer Service
The Website’s customer service can be reached via the contact page at: https://www.coco-williams-paris.fr/pages/contact, by email at web.cocowilliamsparis@gmail.com, or by mail at the address indicated in Article 1 of these terms and conditions.
7.2. Right of Withdrawal – Distance Selling
7.2.1. Conditions for Exercising the Right of Withdrawal
In accordance with current distance selling regulations, the Customer has a period of fourteen (14) calendar days to exercise their right of withdrawal without having to provide reasons or incur penalties, except for return shipping costs.
The withdrawal period begins from:
- The day the distance contract is concluded for service contracts or digital content not supplied on a tangible medium.
- The day the goods are received by the Customer or a designated third party (other than the carrier) for sales contracts, including delivery of goods.
If the order involves multiple goods delivered separately, the period starts upon receipt of the last item.
If the fourteen-day period expires on a Saturday, Sunday, or public holiday, it is extended to the next business day.
The decision to withdraw must be communicated to the Publisher using an unambiguous declaration. The Customer may, for instance, use the withdrawal form provided at the end of these terms and conditions. In all cases, the Publisher will acknowledge receipt of the withdrawal as soon as possible by email.
7.2.2. Effects of Withdrawal
The Customer must return the Products to the Publisher without undue delay and no later than fourteen (14) days after notifying their withdrawal decision.
When the right of withdrawal is exercised, the Publisher must reimburse the Customer for all payments received within fourteen (14) days. Reimbursement may be delayed until the Publisher has received the Products or proof of shipment, whichever occurs first.
The Publisher will issue the refund using the same payment method as the original transaction unless the Customer agrees to a different method that does not incur additional costs. The Publisher is not obligated to reimburse any extra fees if the Customer chose a more expensive delivery method than the standard option.
Return shipping costs are borne by the Customer, estimated at a maximum of €1 if the Product cannot normally be returned via standard mail.
The Customer is only liable for depreciation of the Product caused by handling beyond what is necessary to determine its nature, characteristics, and proper functioning.
7.2.3. Exclusions from the Right of Withdrawal
The right of withdrawal does not apply to contracts involving:
- Fully executed services before the withdrawal period ends, with prior explicit agreement from the Customer.
- Custom-made or personalized goods.
- Perishable goods.
- Unsealed goods that cannot be returned for health or hygiene reasons.
- Digital content not provided on a tangible medium once execution has begun with prior Customer consent.
7.3. Termination by the Customer
If delivery exceeds the agreed deadline by more than seven (7) days, the Customer may cancel the order via registered mail with acknowledgment of receipt and receive a full refund.
This clause does not apply in cases of force majeure.
7.4. Warranties
The Customer benefits from legal guarantees on delivered goods, including compliance and hidden defects, in accordance with the Civil Code and Consumer Code provisions.
ARTICLE 8. FINAL PROVISIONS
8.1. Governing Law
These terms and conditions are governed by French law.
8.2. Amendments
The Publisher reserves the right to modify these terms at any time. The applicable terms are those in effect at the time of the order.
8.3. Disputes
Any consumer dispute unresolved amicably shall be submitted to the relevant jurisdiction. The Customer may also use the EU online dispute resolution platform at: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.
8.4. Severability
If any provision is deemed invalid, the remaining provisions shall remain in full force.
8.5. No Waiver
Failure by the Publisher to enforce any right shall not be construed as a waiver.
8.6. Telephone Solicitation
The Customer may opt out of telephone solicitations at: http://www.bloctel.gouv.fr/.
8.7. Language
These terms are provided in French.
8.8. Unfair Terms
These terms apply subject to compliance with consumer protection laws on unfair contract terms.